Legal
Booking & Cancellation
Last updated: August 11, 2026
This is a plain-language summary of how booking works. It's a companion to our full Service Agreement, which governs in the event of any conflict.
Booking
Book online at crewsterapp.com/book/tnt-auto-care, or call or text (812) 459-5483.
The price quoted at booking applies to that appointment.
Deposits
We reserve the right to require a deposit to reserve an appointment. Deposits are typically requested for larger or extended-duration services, multi-vehicle bookings, fleet accounts, and vehicles requiring significant additional time. Where a deposit is required, the amount will be communicated at the time of booking and applied in full toward the final invoice.
Deposits secure a reserved time block and are non-refundable in the event of a no-show or a cancellation made less than 24 hours before the scheduled appointment. Appointments rescheduled with at least 24 hours' notice will have the deposit applied to the rescheduled service.
Most standard appointments do not require a deposit.
Rescheduling and Cancellation
| Situation | What happens |
|---|---|
| Reschedule with 24+ hours' notice | Free. Deposit carries over. |
| Cancel with 24+ hours' notice | Free. Deposit refunded. |
| Cancel less than 24 hours before | Deposit forfeited. |
| No-show or vehicle inaccessible | Deposit forfeited. No-show fee up to $50 may apply. |
| We reschedule (weather, illness, equipment) | No penalty. Deposit refunded or carried over, your choice. |
Before We Arrive
Please have ready:
- A safe, legal parking space with room to work around the whole vehicle
- Access to an outdoor water spigot and a standard electrical outlet
- Permission to have the service performed at that location, if it isn't your property
- Keys or vehicle access, plus any gate or building codes
- All personal property and valuables removed from the vehicle
We'll need access to an outdoor water spigot and a standard electrical outlet at the service location. Let us know in advance if either isn't available.
Pricing
Our published prices assume a vehicle in ordinary condition for its age and use.
If the vehicle turns out to be in materially worse shape than described — heavy pet hair, biological contamination, smoke damage, mold, heavy staining — we'll quote you a revised price before we start. You can accept it, choose a different service, or reschedule at no charge. We never do additional chargeable work without asking first.
Payment
Payment is due in full on completion, unless we've agreed otherwise in writing.
Weather
Some services can't be done safely or to standard in rain, high wind, extreme heat, or freezing temperatures. We may reschedule for weather, with no penalty to you, and we'll give you as much notice as we can.
If Something Goes Wrong
We photograph every vehicle before we start. If you believe we caused damage, contact us within 48 hours at details@tntautocare.us with photos, and don't have repairs done before we've had a chance to look. We'll investigate promptly, and where we're responsible, we'll make it right.
Questions
(812) 459-5483 · details@tntautocare.us